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By Phone

Our Consumer Affairs Department is available Monday – Friday, 8am to 2pm (Pacific Time):

1-800-276-2878 1-800-276-2878 toll free

By Mail

Nature Made

P.O. Box 8531

West Hills, CA 91309-9903

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Got a question? We’d love to help. VIEW ALL FAQ

Explore expert answers to some of the most frequently asked nutrition questions.

  • What is your return policy?

    If you are not completely satisfied with your product, you may request a refund of your payment (less any applicable shipping fees) or a replacement within 30 days of receipt. This policy is only applicable for products purchased from us directly at www.naturemade.com. If you purchased from a different retailer please refer directly to their return/refund policy. To receive your refund or replacement, please contact us or email us at info@naturemade.com. For faster service, please have your order confirmation number and your original packaging available. We may also request that you return your product, although such return is not required in order for you to receive your refund or replacement. Please allow 5 – 7 business days for your refund to process. Your refund will be processed to original payment method provided at time of purchase. Please allow 7 – 10 business days to receive your replacement product, if you have requested a replacement. Due to item availability, some replacements may be delayed or changed to a refund. Please note that your refund will be subject to an $8.00 shipping fee if your total order was less than $25.00 or if your order was shipped outside the contiguous 48 states.
  • Where do you manufacture your products?

    All Nature Made® products are manufactured to meet our high quality standards. Most are manufactured at our very own facilities in beautiful Southern California and with our partners in Alabama. For the few products that are made by other companies, we work with highly-qualified contract manufacturers that are sure to follow our high standards. Most of these manufacturers are located right here in the United States—just a few are located overseas.
  • I have a problem with my order. What should I do? (damaged product, seal broken, can’t open bottle, missing order, etc.)

    We’re so sorry to hear that you have a problem with your order. Please contact us or send an email to info@naturemade.com and we will take care of you!
  • When can I expect my order to arrive?

    It takes 2-3 days to process an order, plus additional days to ship. Please allow 5-7 business days for your order to arrive. You will also receive an email upon order processing and another email once the product has shipped.
  • Are your vitamins USP certified?

    Yes! Many of our vitamins are USP certified except for our herbal supplements which do not fall under this certification. However, we do adhere to regulations that require us to follow current good manufacturing practices (CGMP) for all herbal supplements